At NETGUARD SOLUTIONS LTD, we are committed to providing the highest quality Remote IT Infrastructure Management services, including IT Infrastructure Optimization, Remote Network Monitoring and Management, Cybersecurity Solutions, Data Backup and Disaster Recovery, and Cloud Infrastructure Management. Your satisfaction is of utmost importance to us. This Refund Policy outlines the terms under which refunds may be issued and the process for requesting a refund.

1. Eligibility for Refunds Refunds are generally not available for services that have already been rendered. However, refunds may be considered under the following circumstances:

• Service Non-Delivery: If NETGUARD SOLUTIONS LTD fails to deliver the service as outlined in the agreed-upon contract or service agreement, you may be eligible for a full or partial refund.
• Service Deficiency: If the service provided by NETGUARD SOLUTIONS LTD does not meet the standards or specifications agreed upon in the contract, a partial refund may be issued after a thorough review of the service deficiency.
• Overpayment: If an overpayment is made, NETGUARD SOLUTIONS LTD will promptly refund the excess amount.
• Duplicate Payment: If a payment is mistakenly made twice for the same service, the duplicate payment will be refunded.

2. Non-Refundable Services The following services are typically non-refundable:

• Consultation Fees: Fees charged for consultation services are non-refundable once the consultation has occurred.
• Customized Services: If you have received customized or tailored IT solutions that meet the specifications agreed upon, these services are non-refundable.
• Third-Party Costs: Any costs incurred by NETGUARD SOLUTIONS LTD on your behalf, such as software licenses or third-party vendor fees, are non-refundable once the third-party service has been initiated.

3. Refund Request Process To request a refund, please follow the steps below:

• Contact Us: Reach out to our support team at contact@netguardsolutions.co.uk or call our customer service line. Please provide your service contract number, the reason for the refund request, and any supporting documentation.
• Review Process: Once your refund request is received, NETGUARD SOLUTIONS LTD will review your case. This may include assessing the quality of the services provided and verifying any claims of service non-delivery or deficiency.
• Resolution: After the review process, our team will contact you with the outcome. If a refund is approved, it will be processed within 7-14 business days.

4. Refund Payment Method Refunds will be issued using the original payment method. For example, if you paid by credit card, the refund will be credited back to your credit card. If you paid by bank transfer, the refund will be sent back to the original bank account. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Disputes If you disagree with the outcome of the refund request, you may escalate the issue by contacting our management team at contact@netguardsolutions.co.uk. Please include all relevant details and any additional supporting documentation for further review.

6. Changes to This Policy NETGUARD SOLUTIONS LTD reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our website at https://netguardsolutions.co.uk/ and will take effect immediately upon posting.

7. Contact Information For any questions or concerns regarding our Refund Policy, please contact us:

NETGUARD SOLUTIONS LTD
Address: 27 Old Gloucester Street, London, England, WC1N 3AX
Email: contact@netguardsolutions.co.uk
Website: https://netguardsolutions.co.uk/

By engaging with NETGUARD SOLUTIONS LTD services, you acknowledge that you have read, understood, and agreed to this Refund Policy. We are committed to ensuring a transparent and fair process for all refund requests and will work diligently to resolve any issues that may arise.